The downloaded file is also unplayable if it’s transferred to a computer. I can long press a video in hangouts chat to download it, however the downloaded file will not appear in my gallery, and trying to play it from my downloads folder either results in an error or a still image depending on the player I use. Take a look at how a couple of users explain the problem at Hangouts help: The issue reportedly instigated after the February update, where after downloading a video, it doesn’t show in Gallery, and the downloaded file (in Downloads folder) throws an error.Īpparently, Hangouts is downloading the thumbnails instead of the actual video file. So lets take a look into what this problem is.įor past few months, Hangouts Android app users have been been complaining of not being able to download videos. The bug creeped in after Google+’s termination, where users chime many of their contacts have either disappeared or are now displayed as ‘Unknown.’ Disappearing or unknown contacts issue acknowledgedĪnd now we have caught site of yet another issue which has been officially confirmed, but there’s no ETA as to by when it would get resolved. Well, we say so for recently we highlighted a Hangouts problem that despite being a known issue continues to be reported till date and awaits a fix. Though Hangouts is still available, is the company losing interest in fixing the bugs and issues that plague it? Even G Suite customers can enjoy the service for few more months. So regular users may continue using Hangouts at least during this year. While the change will initially effect customers who pay for Google services, once the transition completes for GSuite, the service will retire for regular consumers too.īut that still has time. Google will discontinue their communications platform Hangouts for G Suite customers sometime in October and replace it with Hangouts Chat and Meet.
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